🛠️ Using Feedback for Service Improvement

Feedback is a valuable resource for enhancing your services and optimizing your property listings. With ProPoll™ and AI-driven insights on RealtyBlocks, you can turn client responses into actionable improvements, ensuring that your services remain top-notch and competitive.

Getting Started

1. Log In to Your RealtyBlocks Account
   Go to www.realtyblocks.com and sign in using your email, mobile number, or Google account.

2. Access Your Dashboard
   Once logged in, open your Dashboard from the top-right menu. Here, you’ll find all your properties, services, and feedback data.

How to Use Feedback for Service Improvement

1. Analyze Feedback from ProPoll™

   • Navigate to ProPoll™ to view the feedback collected from tenants, buyers, or service users.

   • Review insights such as satisfaction ratings, comments, and suggestions.

   • Use filters to categorize feedback based on property types, service providers, or specific lead interactions.

2. Identify Common Themes or Issues

   • Look for recurring themes in the responses, such as:

     • “Maintenance issues need to be addressed more promptly.”

     • “The property was great, but the check-in process was confusing.”

     • “The service provider was excellent, but the pricing was unclear.”

   • Group feedback by categories like Property Quality, Customer Service, and Communication to see where improvement is needed.

3. Implement AI-Driven Recommendations

   • SmartAgents™ will offer suggestions based on the feedback. For example:

     • If tenants report maintenance delays, AI might suggest a dedicated maintenance team for faster service.

     • If clients are unsatisfied with pricing clarity, SmartAgents™ will recommend updating your pricing model or offering detailed breakdowns in your listings.

   • Follow AI prompts to act on feedback and automate changes where possible.

4. Make Data-Driven Updates to Your Listings or Services

   • Update your Property Listings based on buyer or tenant feedback.

   • Revise descriptions, update amenities, or enhance features that have received positive feedback.

   • Improve service offerings by addressing pain points — for example, speeding up response times or increasing availability for consultations.

5. Test & Monitor Changes

   • After implementing changes, ProPoll™ allows you to send follow-up surveys to check if the adjustments have improved client satisfaction.

   • Track results to see if feedback improves after the updates. This helps you continuously refine your services.

What Happens After Using Feedback for Improvement

• Improved Client Satisfaction
  Acting on feedback leads to happier customers, better reviews, and more referrals.

• Better Listings & Services
  Regularly updating your listings and services based on feedback ensures you stay competitive in the market.

• Ongoing Engagement
  Clients will notice your proactive approach to improvement, fostering long-term loyalty and repeat business.

Common Issues & How to Resolve Them

• Low Response Rates to Feedback Requests

  • Promote your feedback surveys more actively by sharing them on WhatsApp or Social Media.

  • Send follow-up reminders through BlocChat™ to increase participation.

• Feedback Isn’t Actionable

  • If feedback is too general, follow up with clients for specific suggestions or examples.

  • Refine your survey questions to be more targeted and measurable.

How to Edit, Cancel, or Manage Feedback Requests

• Edit a Poll: Go to ProPoll™ and click Edit on your active surveys to adjust questions, categories, or audience.

• Cancel a Poll: If a survey is no longer needed, you can delete it or archive it for later use.

• Manage Follow-Ups: Customize follow-up frequency in ProPoll™ Settings to ensure ongoing client engagement.

By using feedback to refine your services, you’ll not only improve your client experience but also increase your business efficiency. ProPoll™ and AI make it easier to act on feedback quickly, leading to better outcomes for you and your clients.