🗣️ Using ProPoll™ to Gather Feedback

ProPoll™ is RealtyBlocks’ powerful feedback tool that helps you collect valuable insights from clients, tenants, or service providers. By using ProPoll™, you can improve your property listings, services, and overall customer experience based on real-time feedback.

Getting Started

1. Log In to Your RealtyBlocks Account
   Go to www.realtyblocks.com and sign in with your email, mobile number, or Google account.

2. Access Your Dashboard
   After logging in, open your Dashboard from the top-right menu to manage your listings, services, and feedback requests.

How to Use ProPoll™ to Gather Feedback

1. Create a New Poll

   • Navigate to ProPoll™ in the Dashboard or My Listings section.

   • Click Create Poll to start a new feedback survey.

   • Choose from predefined templates for property feedback, tenant experience, or service satisfaction.

2. Customize Your Poll

   • Select the Poll Type: (e.g., 1–5 rating, open-ended questions, yes/no questions).

   • Add Questions: Tailor your questions to suit your goals. For example:

     • "How satisfied are you with the condition of the property?"

     • "Would you recommend this service to others?"

   • Choose Audience: Decide if the poll is for buyers, sellers, tenants, or service users.

3. Send Your Poll

   • Once your poll is ready, send it to your desired audience via:

     • WhatsApp (using BlocChat™)

     • Email

     • Property Dashboard

   • You can share the poll link with your leads, clients, or service providers.

4. Track Responses

   • All responses will appear in ProPoll™ as real-time results.

   • You can view:

     • The overall satisfaction score

     • Detailed feedback from users

     • Trends across multiple properties or services

5. Use Insights for Improvement

   • Based on the feedback, make data-driven decisions to improve your listings, service offerings, or tenant experiences.

   • SmartAgents™ will suggest actions like "Update Property Pricing" or "Offer a Free Service to Improve Feedback" based on survey responses.

What Happens After You Use ProPoll™

• Instant Results: View feedback instantly on your dashboard or in the email summary.

• Improved Visibility: Negative feedback or low ratings trigger AI-powered recommendations to help you improve.

• Follow-Up Suggestions: Based on feedback, SmartAgents™ can prompt you to reach out to clients, adjust prices, or offer discounts.

Common Issues & How to Resolve Them

• Not Receiving Responses?

  • Ensure that the poll is correctly linked to the target group (buyers, tenants, etc.)

  • Promote the poll through WhatsApp or email for better reach.

• Poll Data Looks Incomplete?

  • Double-check your audience settings and ensure the poll was sent to the correct group.

  • Refresh your ProPoll™ dashboard for updated responses.

How to Edit, Cancel, or Manage Your Polls Later

• You can edit the poll at any time from the ProPoll™ dashboard.

• If you no longer need a poll, you can delete it or archive it for future reference.

By using ProPoll™ to gather feedback, you ensure that your listings, services, and customer interactions are continuously improving based on actual client input. It's an essential tool for staying ahead in the competitive real estate market.