🔑 ClearPass™ Related Disputes or Incorrect Data

ClearPass™ is an essential tool for verifying the identity and credentials of service providers, agents, and vendors on RealtyBlocks. However, if you encounter issues with incorrect data or disputes related to ClearPass™ verifications, this guide will help you resolve the problems and ensure compliance.

Getting Started

1. Log In to Your RealtyBlocks Account
   Go to www.realtyblocks.com and sign in using your email, mobile number, or Google account.

2. Access Your Dashboard
   Once logged in, go to your Dashboard from the top-right menu. This is where you can manage your listings, services, and verifications.

Common ClearPass™ Issues and How to Resolve Them

1. Incorrect Data on Service Provider Verification

• Issue: Service provider details (e.g., license number, certifications) are incorrect or outdated.

• Fix:

  • Go to My Profile and check the service provider's information.

  • Ensure all submitted documents and data are up-to-date and accurate.

  • If data is incorrect, reach out to the service provider to submit the correct documents or make necessary updates in ServiceMate™.

2. ClearPass™ Verification Not Completed

• Issue: A service provider or vendor has not passed ClearPass™ verification.

• Fix:

  • Confirm if the service provider has uploaded the correct documents (e.g., licenses, insurance, certifications).

  • If any required documents are missing, contact the provider to submit them.

  • Ensure the provider's KYC information is complete and correct. If verification fails, the system may prevent them from being listed or completing a service request.

3. Discrepancies in KYC Information

• Issue: The KYC information provided by the service provider doesn’t match the data or is flagged as incorrect.

• Fix:

  • Go to ClearPass™ in the My Profile section to review the submitted KYC data.

  • If there’s a mismatch in name, address, or contact details, request the provider to update their information.

  • For further clarification, ask the provider to re-upload documents or contact support@realtyblocks.com for assistance in clearing up discrepancies.

4. Disputed Service Provider Credentials

• Issue: A client disputes the credentials of a service provider listed on your property.

• Fix:

  • Verify the provider's credentials through ClearPass™ in My Profile.

  • If the credentials are correct, share the verified information with the client to resolve the dispute.

  • If the credentials are found to be incorrect or expired, remove or suspend the provider from your service listings until updated documentation is received.

5. ClearPass™ Delay in Verification Process

• Issue: There’s a delay in processing ClearPass™ verifications, preventing vendors or agents from being listed.

• Fix:

  • Verify if the provider has submitted all required documents, including licenses, proof of insurance, and other relevant credentials.

  • If the process is taking longer than expected, contact support@realtyblocks.com for an update or manual assistance.

  • You can also reach out to the provider directly and ask them to re-submit missing documents or follow up on their verification status.

What Happens After Resolving ClearPass™ Issues

• Updated Service Listings
  Once ClearPass™ verification issues are resolved, service providers will be verified and can begin accepting service requests, appear in searches, and be trusted by clients.

• Enhanced Trust
  Once service providers are fully verified, clients can have confidence in their credentials, leading to improved satisfaction and loyalty.

• Faster Approvals
  After resolving disputes or incorrect data, your service provider will be able to complete their profile and be listed on the platform without delays.

Common Issues & How to Resolve Them

KYC Information Still Pending?

• Check that all required fields are completed under ClearPass™.

• Make sure your service provider’s documents are properly uploaded and that their details match their official records.

Service Provider Still Not Verified After Document Submission?

• Double-check that all documents are valid and meet RealtyBlocks’ standards.

• If verification is taking too long, escalate the issue to support@realtyblocks.com for a faster resolution.

How to Edit, Cancel, or Manage Service Provider Verifications

1. Editing Service Provider Information

   • Go to My Profile > ServiceMate™, find the provider, and update their details if needed.

   • Ensure any new documents submitted for verification are properly attached.

2. Canceling or Removing a Service Provider

   • If the provider is not verified or has incorrect credentials, you can remove them from My Listings or suspend their services temporarily.

   • Once corrected, they can be re-listed.

3. Managing KYC Updates

   • Request service providers to update their KYC documents from My Profile > ServiceMate™ if necessary.

By addressing ClearPass™ related issues, you can ensure that your service providers are always verified, trustworthy, and ready to meet your clients' needs.