⚖️ Transaction Dispute Resolution

Disputes can arise in any real estate transaction, but with RealtyBlocks, you have the tools and support to resolve them quickly and fairly. Whether it's a payment issue, contract dispute, or service-related concern, this guide will help you navigate the resolution process.

Getting Started

1. Log In to Your RealtyBlocks Account
   Go to www.realtyblocks.com and sign in using your email, mobile number, or Google account.

2. Access Your Dashboard
   Once logged in, open your Dashboard from the top-right menu. This is where you can view all your active listings, services, and transactions.

Common Transaction Disputes and How to Resolve Them

1. Payment Discrepancies

• Issue: You’ve made a payment, but the recipient hasn’t received it, or the payment amount is incorrect.

• Fix:

  • Go to CashCycle™ or InvoiceX™ to review your payment history.

  • If you made a payment via UPI or credit card, verify your transaction details through your bank statement.

  • If there’s an issue with the recipient not receiving the payment, reach out to support@realtyblocks.com with your payment details, and we’ll investigate the issue. Alternatively, ask BlocBot™ for quick help and connect with experts directly.

2. Contract Disputes

• Issue: Disagreements over contract terms, services, or payments.

• Fix:

  • Go to AgreeMate™ and check the status of your contracts. Ensure that both parties have signed the document and review the terms for any discrepancies.

  • If there’s a misunderstanding, contact the other party via BlocChat™ to discuss and resolve the issue.

  • For legal disputes, you can request legal advice via ServiceMate™ or directly consult a legal expert for further resolution. BlocBot™ can guide you to the right expert for help.

3. Service Delivery Issues

• Issue: A service provider didn’t fulfill their part of the agreement, such as failing to complete an inspection or renovation.

• Fix:

  • Go to ServiceMate™ and check the status of your service requests.

  • If the service is incomplete or unsatisfactory, contact the service provider directly via BlocChat™ to resolve the issue.

  • If there’s no resolution, escalate the matter to support@realtyblocks.com for further assistance or to involve other service providers. BlocBot™ can also assist you in connecting with the right expert.

4. Disputes Over Listing Accuracy

• Issue: The property listing doesn’t match the details provided (e.g., area, features, pricing).

• Fix:

  • Check My Listings to ensure the listing details are accurate and up-to-date. If you made any recent updates, make sure the information is reflected.

  • If a buyer or tenant raises an issue, confirm the property details and negotiate accordingly, providing clarity through BlocChat™.

5. Delayed or Missing Escrow Payments

• Issue: If you’re using escrow for a property transaction and funds aren’t released as per the agreement.

• Fix:

  • Go to CashCycle™ to track the status of escrow payments and release conditions.

  • Verify if the agreed conditions for payment release (e.g., signed contract, completed inspection) have been fulfilled.

  • If the issue persists, contact support@realtyblocks.com for further assistance. You can also get BlocBot™ to connect you with the appropriate expert for assistance.

What Happens After Resolving a Dispute

• Clear Documentation
  Once the dispute is resolved, all actions and updates are logged in the system, ensuring clear records for both parties.

• Transaction or Service Status Updates
  After resolving issues, the system will update the status of the transaction, service, or listing accordingly.

• Improved Communication
  Clear and consistent communication will help prevent future disputes. The use of BlocChat™ ensures everything is documented for easy reference.

Common Issues & How to Resolve Them

Dispute Not Being Resolved?

• If communication between you and the other party isn’t productive, escalate the issue to support@realtyblocks.com for further mediation.

• In the case of legal disputes, consider involving a legal professional through ServiceMate™ for guidance.

Inconsistent Information in Agreements?

• Review the contract in AgreeMate™ and contact the other party via BlocChat™ for clarification.

• If needed, request updates or corrections to the contract or invoice from the other party.

How to Edit, Cancel, or Manage Transactions

1. Editing Transaction Details

   • Go to My Listings or My Offers and click on the Edit icon to modify listing or offer details if necessary.

2. Canceling or Removing Leads

   • If a lead is no longer relevant, you can delete or archive it from My Offers.

   • Unsubscribe from automated follow-ups or mute notifications if you no longer wish to receive updates for a particular lead.

3. Managing Escrow and Payment Disputes

   • For disputes involving escrow, refer to the CashCycle™ page and check if payment conditions have been met. If not, communicate the issue through BlocChat™ or email support.

By effectively managing and resolving transaction disputes, you can maintain trust and ensure smoother real estate deals and service interactions.