🛠️ Common Login Issues

Having trouble logging in to your RealtyBlocks account? Don't worry — this guide will walk you through the most common login issues and how to resolve them quickly so you can get back to managing your properties and services.

Getting Started

1. Go to the Login Page
   Visit www.realtyblocks.com and click the Sign In button.

2. Enter Your Login Details
   You can log in using your email, mobile number, or Google account. Make sure you’re using the correct login method that matches your registration details.

Common Login Issues and How to Fix Them

1. Incorrect Email or Mobile Number

• Issue: The email or mobile number entered doesn’t match our records.

• Fix: Double-check the email or mobile number you used during registration. If you’ve forgotten it, try logging in using your Google account (if linked).

2. Forgot Password

• Issue: You can’t remember your password.

• Fix:

  • Click on Forgot Password? below the login screen.

  • Enter your registered email or mobile number.

  • You’ll receive a password reset link via email or SMS. Follow the instructions to reset your password and log in again.

3. Incorrect OTP (One-Time Password)

• Issue: You entered the wrong OTP.

• Fix:

  • Make sure you're using the most recent OTP sent to your mobile or email. OTPs expire after a short time, so try entering it immediately.

  • If you didn’t receive the OTP, click Resend OTP to receive a new one.

4. Two-Step Verification Issues

• Issue: Two-step verification is not working or you’re unable to receive the code.

• Fix:

  • Ensure your mobile number or email is correct and active.

  • Check your spam or junk folder if the email hasn’t arrived.

  • For mobile issues, ensure your phone has good reception to receive SMS codes. If still not working, try logging in with Google account or email.

5. Account Locked or Suspended

• Issue: You’re unable to log in because your account is locked or suspended.

• Fix:

  • If you’ve tried to log in too many times with incorrect details, your account might be temporarily locked.

  • If you believe your account has been suspended, contact our support team at support@realtyblocks.com to resolve the issue.

6. Login Issues on Mobile or Browser

• Issue: You’re unable to log in on your mobile app or specific browser.

• Fix:

  • Try clearing your browser cache and cookies, or switching to a different browser.

  • For mobile issues, ensure the app is updated to the latest version. If the issue persists, try reinstalling the app.

How to Edit or Manage Your Login Preferences

• Update Email or Mobile:

  • Go to My Profile > User Details to update your email or phone number.

  • If you're changing your email, make sure to verify the new email before attempting to log in.

• Enable Two-Factor Authentication:

  • For added security, enable two-factor authentication (2FA) from your Profile Settings. This will send a verification code to your email or phone for an extra layer of protection.

If you’ve tried the above steps and still can’t access your account, contact our support team via support@realtyblocks.com. We’re here to help!