💳 Payment Processing Errors

Having trouble with payment processing on RealtyBlocks? Whether you’re making a payment for a listing, service, or subscription, this guide will help you resolve common issues quickly so you can get back to managing your properties and services without delay.

Getting Started

1. Log In to Your RealtyBlocks Account
   Go to www.realtyblocks.com and log in using your email, mobile number, or Google account.

2. Access Your Dashboard
   After logging in, go to My Profile or My Subscriptions to view your active listings, services, and transactions.

Common Payment Processing Issues and How to Fix Them

1. Payment Not Going Through

• Issue: The payment doesn’t process, and the system shows an error message.

• Fix:

  • Check if your card or UPI details are correct and valid.

  • Ensure you have sufficient funds in your bank or wallet account.

  • Try using a different payment method, such as credit/debit cards or UPI.

  • Ensure there are no issues with your bank's payment gateway. Sometimes, there may be temporary issues on their end.

2. Duplicate Payment Charges

• Issue: You’ve been charged twice for the same service or subscription.

• Fix:

  • Check if the duplicate charge occurred on the same payment date.

  • Go to My Subscriptions and confirm the payment status for that specific property or service.

  • If duplicate payments are confirmed, contact support@realtyblocks.com with payment details and transaction IDs. We will investigate and issue a refund if necessary.

3. Payment Confirmation Not Received

• Issue: You’ve completed the payment, but you haven’t received a confirmation email or WhatsApp notification.

• Fix:

  • Refresh your My Subscriptions page to see if the payment status has updated.

  • Check your email inbox (and spam folder) for payment confirmation.

  • Make sure your WhatsApp number is correct and linked to your account to receive payment updates.

  • If the confirmation is still missing, reach out to support@realtyblocks.com for assistance.

4. Payment Method Not Accepted

• Issue: The payment method you are using is not being accepted.

• Fix:

  • Check if the payment method is UPI, credit, or debit card. Some methods may not be compatible with certain transactions.

  • Try using a different payment method, such as Paytm, Google Pay, or a direct bank transfer.

  • If the issue persists, verify if your payment method is active or contact your bank.

5. Subscription Payment Failure

• Issue: Your subscription payment for a property listing or service renewal is failing.

• Fix:

  • Ensure your card details or UPI ID are correct and active.

  • Check if your payment method has sufficient balance.

  • If payment continues to fail, go to My Subscriptions and re-try the payment.

  • Contact support@realtyblocks.com if you experience recurring issues.

What Happens After Resolving the Payment Issue

• Instant Confirmation
  Once your payment goes through successfully, you’ll receive instant confirmation via email and WhatsApp.
  You’ll also be able to view the updated status in My Subscriptions or My Listings.

• Subscription Reactivation
  If your payment was for a subscription, the listing or service will be activated or renewed immediately after payment is processed.

• Refunds Processed
  In case of duplicate payments, refunds will be processed and reflected within 7-10 business days. You’ll receive an email confirmation once it’s done.

Common Issues & How to Resolve Them

Payment Status Not Updating

• Ensure that you are connected to a stable internet connection.

• Refresh the My Subscriptions page or log out and log back in.

• If the status still shows incorrect, contact support@realtyblocks.com with the payment details for resolution.

Payment Gateway Timeout

• If you face issues with a timeout during payment, try switching browsers or payment methods.

• Sometimes, payment gateway systems face temporary delays. Retry after a few minutes or try using a different payment method.

How to Edit, Cancel, or Manage Payments

• Editing Payment Information

  • You can update your payment details in My Profile under Payment Methods.

  • Simply update your card details, UPI ID, or other payment preferences.

• Canceling or Managing Subscriptions

  • Go to My Subscriptions and click Cancel Subscription if you no longer wish to continue the service.

  • You can also turn auto-renewal on or off directly from My Subscriptions.

By following these simple troubleshooting steps, you can resolve payment issues quickly and keep your property listings, subscriptions, and services running smoothly.